Contracts

Do I have to sign a contract to have one of your vending machines at my premises?

We are so confident that you will be delighted by our service that we don’t feel it necessary to lock our customers into contracts.
Our ‘contracts’ are a mutual responsibility agreement. We agree to service and stock all our vending machines on a regular basis and you agree to prevent damage to the machine, position it accordingly and inform us of any stock depletions or mechanical issues.
We do request however that our vending machines be placed for a minimum of three months in order to build awareness and give them enough opportunity to be adequately utilised.


Machine and Product

Are your vending machines new? We don’t want an old, out of date machine on our premises?

All our customers are supplied with vending machines that are either new or ‘as new’. We retire machines as soon as they start looking out of date or a little worse for wear.

Can we have our own branding on the machine we have?

Yes, we’d love to discuss this with you. Please call us.

Do the coffee vending machines use instant coffee?

No! They are bean-to-cup machines meaning that they are loaded with fresh coffee beans which are ground to produce delicious, fresh coffee.

Do we have to buy the products to stock the machines?

No, we do and all stock is kept at our warehousing facility. We visit our customers on a weekly basis to re-stock.

Do you have an alliance with any specific suppliers such as the cola giants?

No, we are totally independent; we work with our customers and tailor the products to suit your particular requirements. We can supply either of the major cola brands and a comprehensive range of other products in our drinks vending machines as well.

Do you have any vending machines with meals?

Yes, we have a frozen meals vending machine that serves microwavable meals. Simply heat in your office or lunch room microwave.

Do you offer any package arrangements for larger hotels?

We certainly do; we can supply a comprehensive package of food, drink and amusement vending machines to serve your large numbers of patrons. Simply call us to enquire.

Do your vending machines that accept credit card or text message as payment?

Those kinds are extremely expensive and would not be practical or cost-effective for our market. We look forward to a time when they become more mainstream.

How can we be sure all stock is fresh and up to date?

As we service hundreds of customers across south east Queensland, our stock turnover is very high. Aside from that, quality is important to us and reputation depends upon it.

There is only a small space on my premises; can we still have a vending machine?

We have lots of different sizes and types such as drink vending machines, snack vending machines and combination vending machines. Call us to arrange a visit so we can assess which type would be perfect for your site.

We own a gym; can we have only healthy products in our vending machine?

Yes, we offer a wide variety of drink and snack options including waters, sports drinks, energy drinks, protein powders, supplements, bars and so on.

We own a motel; what do you suggest for us?

We service lots of motels and backpacker hostels with our very convenient frozen meals vending machines and coffee vending machines. You can offer your guests the availability of 24/7 meals without any need for kitchen staff or equipment. Simply provide a microwave to heat the frozen meals. The coffee vending machines including everything your guest will need for a great cup of coffee.

We’d like a coffee vending machine but does it have to be plumbed in?

No, we have both types of coffee machines – plumbed and tank refill.

What happens if we keep running out of stock before the week’s end?

Perhaps you could use a second machine. We will discuss with you the benefits of a second machine or servicing more frequently than weekly. We can also stock more than one slot with identical products so if one is selling out, we can provide two or three positions in the machine for that product.

What kind of amusement machines do you supply?

We supply the ever-popular cranes containing prizes including plush toys, chocolates and footballs.

What types of snack vending machines do you offer?

There is a large range of snacks to choose from, both sweet and savoury. We have chips, nuts, beef jerky and other popular savoury snacks, all from the big names. We also have chocolates, lolly bags and slices. You can choose indulgent treats or healthy products, or a combination of both.


Vending Machine Servicing

Can we try to fix coin jams ourselves?

We’d prefer that you didn’t as the coin mechanisms are very expensive. Simply give us a call and we’ll be there as soon as possible, usually within 24 hours.

Ours is a 24-hour business. What happens if there’s a coin jam in the middle of the night?

Give us a call and we’ll aim to be there within 24 hours, often sooner.

We’ve had a vending machine before but it always seemed to have an ‘out of order’ sign on it. Will that happen with a machine from 247 Vending?

Absolutely not; we pride ourselves on the level of service we provide. If a machine isn’t working, it isn’t earning its keep – for you or for us – so we will see to it that it’s fixed promptly, or replaced.

What areas do you service?

We have drinks, snack, coffee and frozen meal vending machines and a range of amusement machines throughout south east Queensland, including the Gold Coast, Sunshine Coast and outer lying areas. We even have associates in all other states and capital cities so if you live outside of south east Queensland, we can put you in touch with one of our partners nearer to you.


Rebates

How often do you pay the rebates?

Our rebates are paid out quarterly for snack and drink machines. For amusement machines, rebates are paid at each fill/service.

What kind of revenue will we receive from the vending machines?

All rebate percentages are totally negotiable.

Will we receive a statement showing our rebates?

Yes, we provide full transparency and provide all our customers with reports each quarter.


Technology

How do you know if our vending machine requires restocking or maintenance?

Our vending machines are installed with very reliable high-tech “back to base” remote monitoring systems. We are alerted throughout the day as to sales data, machine status and any malfunctions. We are also advised of the temperature of the vending machine, how much money is in the change acceptor and when a machine needs to be restocked.
Thanks to the data our machines send us, we know which products are your favourites and we can customise your next restock accordingly. We are also able to stay up to date on the rebates your business is entitled to, based on sales.

What denominations of coins and notes do the machines accept?

All coin denominations plus $5, $10 and $20 notes are accepted.

What kind of technology do your vending machines employ?

Our vending machines employ state-of-the-art technology which is why our customers are able to appreciate minimal downtime.

What payment options are available?

We use top quality coin mechanisms as well as note acceptors and credit card solutions. Note recyclers are able to dispense $5 notes as part of the change return. Our credit card readers utilise up-to-the-minute tap and go technology and accept Mastercard, Visa and even American Express.


General

Why should we choose your company instead of another Brisbane vending machines company?

We pride ourselves on our 100% care factor. Vending machines are expensive so we take good care of them which means our site owners are well looked after. We provide a 24-hour (or less) service call turnaround, weekly re-stocks and exemplary customer service. As ours is a family business, you’ll always know who to call and we’ll always do our best to assist.
Unlike most of our competitors, we are a full service operation. Whatever your needs – food, snack, drinks or amusement machines – we have everything you need.
Call now for a free appraisal of your site and to discuss the appropriate vending machine for your site.